WHATSAPP INTEGRATION

REQUIREMENTS:

1. In order to utilize the WhatsApp integration, you must be subscribed to the SMS module. 
2. To integrate with WhatsApp services, you must first create a Facebook Developer Account.
3. You will need a WhatsApp Business Account to be able to utilize the WhatsApp API endpoints.

IMPORTANT NOTES:

1. Currently, integration with WhatsApp only supports text, not images, videos, or file transfer.
2. Once you convert your phone number to a business phone number during the setup process, you won't be able to switch it back.
3. Finally, once you integrate your phone number with eimmigration, you'll no longer be able to view these messages from within your WhatsApp application on your computer or mobile device.

CREATING A FACEBOOK DEVELOPER ACCOUNT

1. Visit https://developers.facebook.com
2. Log in using your personal Facebook account.
3. Accept Meta’s terms and conditions by clicking Continue.
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4. Verify your account by adding your mobile number.
5. Follow the prompts to complete developer account setup.

Create the Required Template Message

1. Go to the WhatsApp tab in your Developer account select API Setup
2. Click “Create your own template” or go to: https://business.facebook.com/latest/whatsapp_manager/message_templates
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3. Template Message Details
   
   1. Category: Utility
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   2. Template Name: cerenade_utility_template
   3. Language: English (US)
   4. Body Message:
      1. Hello!
         You have a pending message from your law firm, 1.
         Please reply to continue your legal case communication.
   5. Sample Parameter: Your Tenant Name
   6. Click Submit for Review.