Privacy is very important to us at Cerenade. We have created this policy to demonstrate our firm commitment to privacy and security.
In this Privacy Policy, “we,” “us,” and “our” refer to Cerenade. Our products and services are referred to as the “Services,” and the people who access them, whether for a fee or free of charge, are referred to as “Users.” This policy describes how we collect, use, and share personal information about Users, website visitors, customers, prospective customers, vendors, partners, and other business contacts, including representatives of these organizations. It also describes the choices available to these individuals.
Cerenade collects the following categories of personal data:
During the registration process, Users may be asked to provide certain personal information such as name, law firm, address, and telephone number when they sign up for our services. The personal information collected from Users during the registration process is used to manage each User's account (such as for billing purposes).
A product profile may display a name and email address assigned by your administrator, including a role or account name rather than your personal name. When we ask you to confirm these details, you are confirming what Cerenade should use for that profile. Contact your administrator if the profile needs correction. Confirming the profile or acknowledging this policy does not give permission for optional email tracking or advertising.
We may link names, aliases, primary and secondary email addresses, and product accounts that we have reasonably verified belong to the same person. We apply your choices to those linked details within the scope of your request and preserve restrictions on individual addresses. If an address belongs to someone else, should not be used, or should have different permissions, contact privacy@cerenade.com.
A “cookie” is a small data file that can be placed on your device when you visit certain websites. Cerenade may use cookies to collect and store your settings. We will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Cerenade websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. These third parties may process information in accordance with their own privacy policies, subject to applicable law and privacy choices.
Our websites may also use Google services, including Google Analytics, that collect information about website visits through cookies or similar technologies. Learn more about how Google uses information from sites and apps that use its services.
We use order and payment information to fulfill purchases and administer billing. We do not use payment details for advertising. Our use of business contact details for communications and advertising is described below.
We use business contact details to respond to inquiries, administer accounts, and communicate with customers and prospects. Where permitted, we use tracking pixels and tracked links to record email opens and link clicks. We associate that activity with your contact record to measure engagement, tailor communications, and guide sales or account follow-up.
For contacts identified as located in the European Economic Area, the United Kingdom, or Switzerland, we require affirmative permission before using optional email tracking. Elsewhere, we use optional email tracking where permitted unless you opt out. Permission to receive email and permission to track it are separate.
If you opt out of email tracking, you will generally stop receiving the routine marketing and customer emails we send only with tracking. These include product announcements, tips, complimentary training invitations, webinars, community events, special offers, and relevant industry updates.
Where applicable law requires it, you can opt out of email tracking and continue receiving the routine emails you subscribed to. For help receiving those emails without tracking, contact privacy@cerenade.com. Notices required by law or your agreement will continue. We may use limited tracking in critical account notices only when the tracking itself is strictly necessary to provide a service you requested and the law permits it without consent. Opting out of email tracking does not affect your product access or requested services.
Our privacy choices form identifies the advertising platforms with which we may share business contact information for advertising audiences and suppression. You can opt out of advertising data sharing across those platforms or choose which uses to stop. Where permitted, Cerenade may share business contact information, such as email addresses, with these platforms to promote our products and services to eligible contacts, identify additional prospective customers with similar characteristics, or suppress or reduce ads shown to certain contacts such as current customers.
One advertising service we currently use is Google Customer Match, which uses email addresses that you provide or personally confirm to match accounts and create advertising audiences. For more information, see How Google uses Customer Match data.
We follow your preferences, applicable law, and the advertising platform’s policies. We obtain affirmative permission for contacts identified as located in the European Economic Area, the United Kingdom, or Switzerland. If someone else supplied your details, we ask you to confirm them before using them for advertising audiences. Email tracking and advertising audience uploads apply only to business contact information. We do not use customer case or client data processed within our software for these purposes.
Cerenade uses in-house tools and third-party service providers to run our business, including responding to inquiries, communicating with prospects and customers, managing contact and account records, and delivering and supporting our products. Our Subprocessor List, part of our Data Processing Addendum, describes the roles of some of the providers we use to deliver services to customers.
We use and share personal information for the purposes described in this policy, subject to applicable permissions and privacy rights. However, Cerenade may disclose personal information about Users, or information regarding your use of the Services or websites accessible through our Services, when required to comply with applicable law, regulation, legal process, or lawful governmental request, or when necessary to protect the rights, property, or safety of Cerenade, our customers, Users, or others, and to enforce our agreements and policies. We may also disclose information as reasonably necessary to investigate or prevent suspected fraud, abuse, or security issues; to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other policies; or to protect Cerenade and our Users.
Cerenade wants to make it easy for you to understand and manage how your personal information is used and shared. You can use our privacy choices form to conveniently manage your preferences or email privacy@cerenade.com to request changes or exercise other privacy rights available to you under applicable law.
Please use our privacy choices form to conveniently opt out of any of the following uses separately:
Email tracking: Records email opens and link clicks. Opting out stops the routine marketing and customer emails we send only with tracking, as described under “Business communications and email tracking.” Notices required by law or your agreement will continue, subject to the limited tracking exception described there.
Advertising targeting: Uses your email address to show you Cerenade ads or help us find similar prospective customers. Opting out stops sharing your address for these purposes, although you may still see Cerenade ads through other advertising methods.
Advertising exclusion: Uses your email address to help prevent Cerenade ads from being shown to you. Opting out stops sharing your address for this purpose and may mean you see more Cerenade ads.
The form currently provides advertising choices for Google. Opting out of advertising data sharing does not change which emails you receive. You can decline targeting while continuing to allow advertising exclusion. Leaving an option unchecked does not change your existing preference.
If you primarily live or work in the European Economic Area, the United Kingdom, or Switzerland, use the European location form to tell us your country. You will then be offered separate choices for email tracking and advertising data sharing. You can also opt in to email tracking later.
Email privacy@cerenade.com to change a choice, restrict use of a particular address, or exercise an applicable privacy right. You do not need to complete the location form to make a request. When you withdraw permission or opt out, we stop the affected optional use.
Opting out of marketing emails: From time to time, Cerenade may send marketing emails about product updates, educational insights, promotions & events, and more. Recipients can opt out of these communications by clicking the “Unsubscribe” link included in the email. Alternatively, you can contact us at marketing@cerenade.com or call us at 310-645-0598 to request removal from our marketing email list.
Opting out of optional customer emails: You can opt out of optional customer emails from Cerenade by emailing privacy@cerenade.com or calling 310-645-0598. We will continue to send notices required by law or your agreement. We may also send non-promotional emails needed to manage your account or provide the service, such as billing notices, security alerts, and updates about service interruptions. Please let us know if these notices should go to a different authorized contact.
Opting out of other emails: If you wish to unsubscribe from any other email types, please click the "Unsubscribe" link included in the email if present. Alternatively, you can contact us at privacy@cerenade.com or call us at 310-645-0598 to request removal from other emails.
We use safeguards across our services and the websites we sponsor to help protect information under our control from loss, misuse, unauthorized access, or alteration. While we make reasonable efforts to protect the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party actors from illegally obtaining this information.
We retain business contact information and communications, including demo requests and sales inquiries, for as long as reasonably necessary to respond to inquiries, manage business relationships, and conduct permitted marketing. Depending on the record, relevant factors include the nature and duration of our relationship with you or your organization, the status of an inquiry or transaction, and when you last interacted with us. We may also retain records as needed to honor your privacy choices, comply with legal obligations, or establish, exercise, or defend legal claims. We safeguard any payment-related information we store and delete it when it is no longer needed for billing, accounting, payment disputes, or legal obligations. You may request deletion at any time by emailing privacy@cerenade.com. We handle these requests in accordance with applicable law.
For Customer Data processed within our hosted software on behalf of subscribing organizations, data retention, return, and deletion are governed by the applicable Software Subscription Agreement and Data Processing Addendum. In the event Cerenade becomes aware of an accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data processed by Cerenade or its subprocessors (a “Customer Data Incident”), Cerenade will notify the customer without undue delay after becoming aware, consistent with those terms. If a security incident involves information that Cerenade controls directly outside of Customer Data, Cerenade will provide any notices required under applicable law.
Cerenade complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Cerenade has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Cerenade has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
The EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework (UK Extension to the EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) were respectively developed in furtherance of transatlantic commerce by the U.S. Department of Commerce and the European Commission, the UK Government, and the Swiss Federal Administration to provide U.S. organizations with reliable mechanisms for personal data transfers to the United States from the European Union / European Economic Area, the United Kingdom (and Gibraltar), and Switzerland while ensuring data protection that is consistent with EU, UK, and Swiss law.
The effective date of the EU-U.S. DPF Principles, including the Supplemental Principles and Annex I of the Principles is July 10, 2023, which is the date of entry into force of the European Commission’s adequacy decision for the EU-U.S. DPF. The adequacy decision enables the transfer of EU personal data to participating organizations consistent with EU law.
The Federal Trade Commission (otherwise known as the FTC) has jurisdiction with enforcement authority over Cerenade’s compliance with the Data Privacy Frameworks.
Under the applicable Data Privacy Framework Principles, individuals have the right to access personal information we hold about them and to correct, amend, or delete information that is inaccurate or processed in violation of those Principles, subject to the exceptions provided by the Principles. Cerenade will assist individuals with requests to access, modify, or delete personal data by contacting us as described below, and in some cases, we may also provide on-screen options where available. If you have questions on how to access, modify, or delete your information please contact our Privacy Team at (310) 645-0598 or email privacy@cerenade.com.
Pursuant to the Data Privacy Frameworks, Cerenade remains liable for the onward transfer of personal data to third parties unless we can prove we were not a party giving rise to the damages.
In compliance with the EU-U.S. Data Privacy Framework Principles, the UK Extension and the Swiss-US Data Privacy Framework Principles, Cerenade commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact:
Privacy Team
Cerenade
9800 S. La Cienega Blvd., #411
Inglewood, CA 90301
United States
Phone: 310-645-0598
Email: privacy@cerenade.com
Cerenade has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
Finally, if your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2
Cerenade reserves the right to revise, amend, or modify this policy at any time and in any manner. Any revision, amendment, or modification will be effective ten (10) days after Cerenade posts notice to Users. Finally, if Cerenade decides to use or share data in ways not previously acknowledged or authorized in the above privacy policy, Users will have the option to either opt-in or opt-out to the use and/or sharing of said data before its use and/or sharing.
Policy last updated 11/12/2026
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