Privacy Policy

Registration (information we collect)

Users are asked to provide certain personal information such as name, law firm, address, and telephone number when they sign-up for our services. The personal information collected from Users during the registration process is used to manage each user’s account (such as for billing purposes).

Accounting

If you order products directly from Cerenade, we will use the personal information you provide only to process that order.

Special Cases

It is Cerenade’s policy not to use or share the personal information about Users in ways unrelated to the ones described above. However, Cerenade may disclose personal information about Users, or information regarding your use of the services or web sites accessible through our services, for any reason if, in our sole discretion, we believe that it is reasonable to do so. For example, we may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Also, we may disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the services properly; or to protect Cerenade and our Users.

Sharing Data with Third Party Agents

We actively utilize the services of credit card processors and web-hosting service providers who act as our agents to consummate our business relationship with individuals. All third party agents are contractually bound to extend the same level of data security we articulate in this policy. Data shared with our web-hosting services are only done so for purposes of storing data, for Cerenade’s purposes. As previously stated, we do not share any personal data with non-agent third parties or permit that information to be used for reasons other than those for which it was originally provided. If this practice should change in the future, we will update this policy to identify those non agent entities as well as the purpose for data sharing. We will also provide individuals with opt-out or opt-in, as appropriate, choice regarding the sharing of their data.

Personal Data Collected

Cerenade collects the following categories of personal data:

Name and contact information. Your first and last name, email address, postal address, phone number, and other similar contact details.

Payment information. Information required to process payments directly to Cerenade, such as payment card details including account number and security code.

Device information. Information about the devices you use to access our websites and services. This includes browser and operating system type, and IP Address. Your IP address may be used to identify the general geographic region of your device.

Support and Sales Inquiry information. Information you provide when you contact Cerenade for support, such as the content of your inquiry and the services related to your inquiry. When you contact us for sales or support, we collect your phone number and Email address in order to properly contact you if future communications are necessary.

Cookies

A “cookie” is a small data file that can be placed on your hard drive when you visit certain web sites. Cerenade may use cookies to collect and store your own personal preferences settings. We will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Cerenade web sites where you are prompted to log in or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Data Security

Data that we gather, with the exception of credit card information (ie, name, email, phone number, and address) will be retained indefinitely in the event of future return clients and/or internal marketing endeavors. Regarding credit card information, when a client retains Cerenade’s services, data is entered into the system, and then encrypted for protection. If a client decides to end services with Cerenade, this credit card information is then deleted from Cerenade’s servers.

Data Services and websites we sponsor have security measures in place to protect against the loss, misuse, or alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information. In the event that there is a data breach on our servers, we will notify our users of said breach within 72 hours.

Choices and Control Over Your Personal Information

Individuals may elect to not provide us with information or may choose to not have their information disclosed to any third-party agents. Please note that in many cases, this will limit our ability to provide services.

Opting out of Marketing Emails: From time to time, Cerenade may send marketing emails about product updates, educational insights, promotions & events, and more. Recipients can opt out of these communications by clicking the “Unsubscribe” link included in the email. Alternatively, you can contact us at marketing@cerenade.com or call us at 310-645-0598 to request removal from our marketing email list.

Customers opting out of Other Emails: In accordance with email compliance regulations by geography, Cerenade reserves the right to send active customers important updates regarding their subscription, Cerenade’s products, or Cerenade’s business as necessary, regardless of their subscription preferences. If a Customer wishes to unsubscribe from these emails, they should email marketing@cerenade.com or call us at 310-645-0598 to request removal from our customer communications and / or one-to-one emails.

Non-Customers opting out of Other Emails: Non-customers may unsubscribe from other emails (e.g., one-to-one emails) by clicking the “Unsubscribe” link included in the email if present. Alternatively, you can contact us at marketing@cerenade.com or call us at 310-645-0598 to request removal from other emails.

Opting out of Storing and Sharing of your Personal Data: To reiterate, Cerenade only stores and shares personal data in order to consummate business relationships with individuals or organizations. To limit the storage and sharing of your personal data, take any of the following actions:

• Call us at 310-645-0598 from 8:00 a.m. – 5 p.m., Pacific Time Monday-Friday.
• Email us at sales@cerenade.com

How to Access or Modify Your Personal Profile

Pursuant to the EU-U.S., Swiss-U.S., and the UK Extension to the EU-U.S. Data Privacy Frameworks, Users have the right to access, modify, or delete their personal data that is incorrect or has been handled in violation of the Data Privacy Framework Principles. Cerenade extends this ability to individuals to change or erase their personal data at their own discretion via on-screen links. If you have questions on how to access, modify, or delete your information please contact our Support Department at (310)645-0598 or email support@cerenade.com.

The EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) Certification

Cerenade complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  Cerenade has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Cerenade has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

What is DPF?

The EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework (UK Extension to the EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) were respectively developed in furtherance of transatlantic commerce by the U.S. Department of Commerce and the European Commission, the UK Government, and the Swiss Federal Administration to provide U.S. organizations with reliable mechanisms for personal data transfers to the United States from the European Union / European Economic Area, the United Kingdom (and Gibraltar), and Switzerland while ensuring data protection that is consistent with EU, UK, and Swiss law.

The effective date of the EU-U.S. DPF Principles, including the Supplemental Principles and Annex I of the Principles is July 10, 2023, which is the date of entry into force of the European Commission’s adequacy decision for the EU-U.S. DPF. The adequacy decision enables the transfer of EU personal data to participating organizations consistent with EU law.

https://www.dataprivacyframework.gov/s/

The Federal Trade Commission (otherwise known as the FTC) has jurisdiction with enforcement authority over Cerenade’s compliance with the Data Privacy Frameworks.

Onward Transfer

Pursuant to the Data Privacy Frameworks, Cerenade remains liable for the onward transfer of personal data to third parties unless we can prove we were not a party giving rise to the damages.

DPF Complaint Contact and Dispute Resolution

In compliance with the EU-U.S. Data Privacy Framework Principles, the UK Extension and the Swiss-US Data Privacy Framework Principles, Cerenade commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles.  European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact:

Customer Service
Cerenade
9800 S. La Cienega Blvd., #411
Inglewood, CA 90301
United States
Phone:310-645-0598
Email: support@cerenade.com

Cerenade has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers  for more information and to file a complaint. This service is provided free of charge to you.

Finally, if your  DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

Revisions to This Policy

Cerenade reserves the right to revise, amend, or modify this policy at any time and in any manner. Any revision, amendment, or modification will be effective ten (10) days after Cerenade posts notice to Users. Finally, if Cerenade decides to use or share data in ways not previously acknowledged or authorized in the above privacy policy, Users will have the option to either opt-in or opt-out to the use and/or sharing of said data before it’s use and/or sharing.

Policy last updated 08/08/2023