Privacy is very important to us here at Cerenade. We want to make your experience with us as easy and valuable as possible. We want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
We have created this policy to demonstrate our firm commitment to privacy and security. This policy describes how Cerenade collects information from all users of Cerenade (the “Services”). In this policy, the end users are defined as those who access Cerenade services and products for a fee or for free (“Users”). This Privacy Policy also describes what we do with the information we collect, and the choices Users have concerning the collection and use of such information. Cerenade requests that you read this Privacy Policy carefully and completely.
Users may be asked to provide certain personal information such as name, law firm, address, and telephone number when they sign-up for our services. The personal information collected from users during the registration process is used to manage each user's account (such as for billing purposes).
If you order products directly from Cerenade, we will use the personal information you provide only to process that order.
It is Cerenade’s policy not to use or share personal information about Users in ways unrelated to the purposes described above. However, Cerenade may disclose personal information about Users, or information regarding your use of the Services or websites accessible through our Services, when required to comply with applicable law, regulation, legal process, or lawful governmental request, or when necessary to protect the rights, property, or safety of Cerenade, our customers, Users, or others, and to enforce our agreements and policies. We may also disclose information as reasonably necessary to investigate or prevent suspected fraud, abuse, or security issues; to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other policies; or to protect Cerenade and our Users.
We utilize third-party service providers (such as payment processors and web-hosting providers) that act as our agents to help operate the Services and support our business operations. These third-party agents are contractually required to protect personal information and to use it only to provide services to Cerenade. Information shared with hosting providers is shared solely for the purpose of providing and maintaining the Services, including storing and processing data on our behalf. We do not share personal information with non-agent third parties or permit that information to be used for purposes other than those for which it was originally provided. If this practice changes in the future, we will update this Privacy Policy to identify the non-agent third parties and the purpose of such sharing, and we will provide any required opt-out or opt-in choices. We do not sell personal information.
Cerenade collects the following categories of personal data:
Name and contact information. Your first and last name, email address, postal address, phone number, and other similar contact details.
Payment information. Information required to process payments, which may be processed by third-party payment processors.
Device information. Information about the devices you use to access our websites and services. This includes browser and operating system type, and IP Address. Your IP address may be used to identify the general geographic region of your device.
Support and Sales Inquiry information. Information you provide when you contact Cerenade for support, such as the content of your inquiry and the services related to your inquiry. When you contact us for sales or support, we collect your phone number and Email address in order to properly contact you if future communications are necessary.
A “cookie” is a small data file that can be placed on your hard drive when you visit certain web sites. Cerenade may use cookies to collect and store your own personal preferences settings. We will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Cerenade web sites where you are prompted to log in or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.
Information we collect for business administration purposes (such as contact details from demo requests, sales inquiries, and general business communications) may be retained indefinitely to support ongoing business operations, relationship management, and internal marketing efforts. Payment-related information, if stored, is protected using appropriate safeguards and is deleted when it is no longer needed for billing or business administration purposes. You may request deletion of this information at any time, subject to legal obligations and legitimate business purposes.
Data Services and websites we sponsor have security measures in place designed to protect against the loss, misuse, unauthorized access, or alteration of information under our control. While we make reasonable efforts to protect the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party actors from illegally obtaining this information.
For Customer Data processed within our hosted software on behalf of subscribing organizations, data retention, return, and deletion are governed by the applicable Software Subscription Agreement and Data Processing Addendum. In the event Cerenade becomes aware of an accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data processed by Cerenade or its subprocessors (a “Customer Data Incident”), Cerenade will notify the customer without undue delay and in no more than 24 hours after becoming aware, consistent with those terms. If a security incident involves information that Cerenade controls directly outside of Customer Data, Cerenade will provide any notices required under applicable law.
Individuals may choose not to provide certain information. Please note that in many cases, this will limit our ability to provide services. We may also be unable to honor requests to restrict disclosures to service providers (third-party agents) when such disclosures are necessary to operate the Services.
Opting out of Marketing Emails: From time to time, Cerenade may send marketing emails about product updates, educational insights, promotions & events, and more. Recipients can opt out of these communications by clicking the “Unsubscribe” link included in the email. Alternatively, you can contact us at marketing@cerenade.com or call us at 310-645-0598 to request removal from our marketing email list.
Customers opting out of Other Emails: In accordance with email compliance regulations by geography, Cerenade reserves the right to send active customers important updates regarding their subscription, Cerenade’s products, or Cerenade’s business as necessary, regardless of their subscription preferences. If a Customer wishes to unsubscribe from these emails, they should email marketing@cerenade.com or call us at 310-645-0598 to request removal from our customer communications and / or one-to-one emails.
Non-Customers opting out of Other Emails: Non-customers may unsubscribe from other emails (e.g., one-to-one emails) by clicking the “Unsubscribe” link included in the email if present. Alternatively, you can contact us at marketing@cerenade.com or call us at 310-645-0598 to request removal from other emails.
Opting out of Storing and Sharing of your Personal Data: To reiterate, Cerenade only stores and shares personal data in order to consummate business relationships with individuals or organizations. To limit the storage and sharing of your personal data, take any of the following actions:
Pursuant to the EU-U.S., Swiss-U.S., and the UK Extension to the EU-U.S. Data Privacy Frameworks, Users have the right to access, modify, or delete their personal data that is incorrect or has been handled in violation of the Data Privacy Framework Principles.
Cerenade will assist individuals with requests to access, modify, or delete personal data by contacting us as described below, and in some cases, we may also provide on-screen options where available. If you have questions on how to access, modify, or delete your information please contact our Support Department at (310) 645-0598 or email support@cerenade.com.
Cerenade complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Cerenade has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Cerenade has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
The EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework (UK Extension to the EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) were respectively developed in furtherance of transatlantic commerce by the U.S. Department of Commerce and the European Commission, the UK Government, and the Swiss Federal Administration to provide U.S. organizations with reliable mechanisms for personal data transfers to the United States from the European Union / European Economic Area, the United Kingdom (and Gibraltar), and Switzerland while ensuring data protection that is consistent with EU, UK, and Swiss law.
The effective date of the EU-U.S. DPF Principles, including the Supplemental Principles and Annex I of the Principles is July 10, 2023, which is the date of entry into force of the European Commission’s adequacy decision for the EU-U.S. DPF. The adequacy decision enables the transfer of EU personal data to participating organizations consistent with EU law.
https://www.dataprivacyframework.gov/s/
The Federal Trade Commission (otherwise known as the FTC) has jurisdiction with enforcement authority over Cerenade’s compliance with the Data Privacy Frameworks.
Pursuant to the Data Privacy Frameworks, Cerenade remains liable for the onward transfer of personal data to third parties unless we can prove we were not a party giving rise to the damages.
DPF Complaint Contact and Dispute Resolution
In compliance with the EU-U.S. Data Privacy Framework Principles, the UK Extension and the Swiss-US Data Privacy Framework Principles, Cerenade commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact:
Customer Service
Cerenade
9800 S. La Cienega Blvd., #411
Inglewood, CA 90301
United States
Phone:310-645-0598
Email: support@cerenade.com
Cerenade has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
Finally, if your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2
Cerenade reserves the right to revise, amend, or modify this policy at any time and in any manner. Any revision, amendment, or modification will be effective ten (10) days after Cerenade posts notice to Users. Finally, if Cerenade decides to use or share data in ways not previously acknowledged or authorized in the above privacy policy, Users will have the option to either opt-in or opt-out to the use and/or sharing of said data before it’s use and/or sharing.
Policy last updated 01/29/2026
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