Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems

Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems

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Privacy Policy

Privacy is very important to us here at Cerenade. We want to make your experience with us as easy and valuable as possible. We want you to use the Internet's vast array of information, tools, and opportunities with complete confidence.

We have created this policy to demonstrate our firm commitment to privacy and security. This policy describes how Cerenade collects information from all users of Cerenade (the "Services"). In this policy, the end users are defined as those who access Cerenade services and products for a fee or for free ("Users"). This Privacy Policy also describes what we do with the information we collect, and the choices Users have concerning the collection and use of such information. Cerenade requests that you read this Privacy Policy carefully and completely.

Introduction
Cerenade collects information in different ways from Users who access the various parts of our services and products. We use this information primarily to provide you a customized experience as you use our services and products and, generally, do not share this information with third parties. However, we may disclose information collected if we believe that such disclosure is required by law or other special cases described below.

Registration
Users are asked to provide certain personal information such as name, law firm, address, and telephone number when they sign-up for our services. The personal information collected from Users during the registration process is used to manage each user's account (such as for billing purposes). This information is not shared with third parties.

Accounting
If you order products directly from Cerenade, we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Special Cases
It is Cerenade's policy not to use or share the personal information about Users in ways unrelated to the ones described above. However, Cerenade may disclose personal information about Users, or information regarding your use of the services or web sites accessible through our services, for any reason if, in our sole discretion, we believe that it is reasonable to do so. For example, we may be required to disclose an individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Also, we may disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the services properly; or to protect Cerenade and our Users.

Cookies
A "cookie" is a small data file that can be placed on your hard drive when you visit certain web sites. Cerenade may use cookies to collect, and store your own personal preferences settings. We will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Cerenade web sites where you are prompted to log in or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Data Security
Services and websites we sponsor have security measures in place to protect against the loss, misuse, or alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

Registry Settings
In order to use and interact with the electronic forms that are available in Cerenade Services, users will be prompted to install the latest Form Filler to their PCs. Installation of Multimedia Abacus Form Filler is safe and requires modifications to the registry of the user's PC. Cerenade is in compliance with California Consumer Protection Against Spyware Act.

Enforcement Authority
The Federal Trade Commission (otherwise known as the FTC) has jurisdiction over Cerenade's compliance with the EU-US Privacy Shield framework.

How to Access or Modify Your Personal Profile
Under the guidance of the EU-US Privacy Shield framework, Users have the right to access, modify, or delete their personal data any time, via on-screen links. If you have questions on how to access, modify, or delete your information please contact our Support Department at (310)645-0598 or email support@cerenade.com.

EU-US Privacy Shield Certification
Cerenade complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Cerenade has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

What is Privacy Shield?
Via PrivacyShield.Gov: "The EU-U.S. Privacy Shield Framework was designed by the U.S. Department of Commerce and European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce. On July 12, the European Commission deemed the Privacy Shield Framework adequate to enable data transfers under EU law (see the adequacy determination).

The Privacy Shield program, which is administered by the International Trade Administration (ITA) within the U.S. Department of Commerce, enables U.S.-based organizations to join the Privacy Shield Framework in order to benefit from the adequacy determination...While joining the Privacy Shield Framework is voluntary, once an eligible organization makes the public commitment to comply with the Framework’s requirements, the commitment will become enforceable under U.S. law."

https://www.privacyshield.gov/list

Onward Transfer
While Cerenade does not currently share User information with third parties, Cerenade will adhere to Privacy Shield principles when it comes to liability. If in the future, Cerenade’s business model changes and User information is shared with third parties, Cerenade will provide individuals with notice and a choice to opt out of unauthorized use or sharing of their information. Data will only be processed for limited and specified purposes that will be outlined between the third party and Cerenade. Furthermore, Cerenade will enter into a contract that requires third parties to adhere to the same level of protection as the Privacy Shield principles. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Cerenade is potentially liable.

Privacy Shield Contact and Dispute Resolution
In compliance with the EU-US Privacy Shield Principles, Cerenade commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Cerenade at:

Customer Service
Cerenade
9800 S. La Cienega Blvd., #411
Inglewood, CA 90301
United States
Phone:310-645-0598
Email: support@cerenade.com

Cerenade has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Finally, a User can, under certain limited conditions, initiate a "binding arbitration" claim before a Privacy Shield Panel. A user can only invoke said binding arbitration after certain requirements have been met. For more information on these Pre-Arbitration requirements, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Revisions to This Policy
Cerenade reserves the right to revise, amend, or modify this policy at any time and in any manner. Any revision, amendment, or modification will be effective ten (10) days after Cerenade posts notice to Users. Finally, if Cerenade decides to use or share data in ways not previously acknowledged or authorized in the above privacy policy, Users will have the option to either opt-in or opt-out to the use and/or sharing of said data before it's use and/or sharing.