Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems

Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems

How business takes form

eCMS (Electronic Case Management System)

Software for All Your Practice Management Needs
eCMS is more than just a Case Management software. eCMS offers Case Management as well as Contact Management, Process Management, Configuration Management, Reports Management, Questionnaire tracking, E-Filing, E-Billing, as well as a full list of Immigration and California Judicial Council Forms, and many other modules to help you run your practice more efficiently and effectively.

Take your Cases with you
You never know when that call comes in and you need access to your cases. How many pending cases do you have? Who knows? But eCMS is the ONLY Practice Management solution that helps you find, arrange and keep your cases up-to-date via your iPad and any other mobile or desktop device.

For a printer-friendly copy of eCMS' advantages and and for a comparison of plan features, click here.

To contact our sales team, please click here.

To contact our support team, please click here.

  • Advantages
  • Features
  • Demo and Pricing
  • For Non-Profits
  • Request a Demo
Click on each Advantage below for more detail
100% Hosted & Web Based
No Installation & Zero Maintenance
eCMS is fully managed by Cerenade and hosted Microsoft Azure (azure.microsoft.com). With our Microsoft Azure Cloud deployment, all hardware, software, backup and maintenance requirements are automatically taken care of for you so you can spend more time on your work instead of having to deal with setup and maintenance issues.

High Availability & Reliability
To ensure the highest possible availability and security, we use the world-class services of Microsoft Azure for hosting eCMS in the cloud. Azure's infrastructure and operations takes advantage of multiple levels of redundancy to protect your data against hardware failures, enforces rigorous backup and disaster recovery plan and deploys sophisticated intrusion detection mechanisms and firewalls to protect your data. More than 66 percent of Fortune 500 companies rely on Azure, which offers enterprise grade SLAs on services, 24/7 tech support, and round-the-clock service health monitoring along with redundancy and rigorous backup and disaster recovery plans.

Runs Completely in the Cloud
All you need is a web browser to use eCMS. This solution is a fully cross-browser and cross-platform compatible. You can access eCMS with any modern browser, whether it be Chrome, Firefox, Internet Explorer, or Safari.

Platform and Browser Independent
eForms Technology
eCMS relies on Cerenade's WYSIWYG HTML Forms technology to deliver forms to the end-users. This unique technology provides eCMS many advantages over its competitors. The advantages are:
Unlike the competition, working with forms does not have to be a painful series of questions and answers. Instead, with eCMS you view and interact with forms that look exactly like their paper counterpart on any device, including iPad. All you need is a Browser. Any Browser!
While you will have to update the third-party form reader used by our competitors every time a new version is released, with eCMS there is no need to download or install anything. All you need is a Browser. Any Browser!
Our competitors' solutions require an "app" in order to access their software on an iPad, which translates to unfamiliar interface, and therefore new learning curve. With eCMS, all you need is a Browser. Any Browser!

Secure and Reliable

Data Encryption
The first level of security is provided via Transport Layer Security (TLS). TLS provides a secure mechanism for managing and accessing Cases and Forms across the internet through a TRUSTED site. All data, traveling between your computer and our servers is encrypted. Furthermore, your data on the server-side is also encrypted at rest.

Complaince & Certifications
Azure meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS.

To learn more about Azure Security, click here.

To learn more about Azure Compliance with global standards, click here.

Complimentary Training & Learning Center

Training is Free
Our weekly webinars are offered free of charge. Attend as many times as you wish. Simply send us an email and let us know that you want to attend our free webinar.

The More You Learn, The More You Love eCMS
We strongly believe that no one should pay to learn a software. This is why we have made eCMS easy to understand, and free to learn. We invite our clients to attend as many of our weekly training webinars as they wish. Have your new hired staff attend one of our weekly webinars so they can learn the basics. The more you learn, the more you love eCMS.

FAQ Articles
Believe it or not, most of the questions you ask are not new to us. We have put together a collection of Frequently Asked Questions and the answers to them. These FAQ Articles are hosted on our web site, and they are accessible 24x7. If you do not find your answer there, try the video library, simply call or send us an email.

24x7 Support

Support Staff
Cerenade's support engineers are extensively trained and are dedicated to providing you with a high-level technical support that is unmatched by any of our competitors. Our professional and knowledgeable support staff are not stationed out of state or out of the country; They are right here in our headquarters in Inglewood, California with full access to our development team. They speak fluent English and Spanish. In order to maximize satisfaction and minimize frustration, the goal of our support team is to resolve your questions and/or issues at first point of contact. Our 99% customer satisfaction rating is testament to our intensive focus on our customers.

Support Hours
Phone Support: 8am-5pm (PST) Monday-Friday, except for holidays
email Support: 24x7

Support is Free
There is no need for different layers of support. You find a bug, we want to be the first to know about it. You have an issue, we would like to address it. You do not need to pay extra to gain premium access to our support staff.

Click on each Feature below for more detail
Case Tracking and Management

Assignee/Status/Petition
eCMS allows you to assign attorneys and paralegals to each case. Information from these individuals can pre-populate forms. You can also assign a petition type to your case, which will transfer Forms, Document Checklist and Process Steps necessary to complete and file your petition. Finally, you can set the status of the case to any one of: Active, Archived and Closed.

Powerful Case Query
eCMS is equipped with one of the most powerful and easy to use Search engines. You can find cases based on their time of access, main contact, assignee, case number, receipt/notice number.

Process Management
eCMS offers a powerful Process Management engine for moving a case from inception to completion without missing a beat. This component notifies when work is delayed and alerts you of future steps you need to take.

Documents & Attachments
Collect and store all case-related documents that your clients and possible employer send you in eCMS. Access them any time from anywhere.

Reminders
You can Reminders to your case to notify you of important dates, events and tasks. The Tickler component of eCMS tracks, manage and send out notifications as reminders become due.

Receipt Tracking
Receipt Tracking eCMS Manages and tracks information on receipts and notices you have entered into the system. Times Tracker, an extension to this component, notifies you when your USCIS or Visa petitions become current.

Comments
Keep track of the minutes of conversation you had with your client, for example, using the Notes facility of eCMS. Allow your client to view none, any or all of your notes.

E-Forms Management

Regular Updates
Our e-forms crawler checks all government sites every night looking for updated forms.  Once updated forms are identified, our US-based team of forms designers get to work to produce accurate, intelligent forms in Cerenade format.   Did you know that Cerenade's electronic forms technology is far more superior than the third party options offered by our competitors?

E-Forms Library
Cerenade manages and updates its library of 260+ e-forms as they are released by USCIS, DOJ, DOL, ETA, DOS, EOIR, DS and DHS.

Government Instructions
With eCMS, you are always a click away from real-time instructions to the e-forms.

Blank Forms
You never know when you need a blank form. And for that, you should not need to go through the entire process of setting up a case.  "Blank Forms" component of eCMS gives you free access to its library of the latest e-forms to Print or Fill & Print any form you like with the click of a mouse.

Auto-Population of Forms
Forms are auto-populated with information from those you have assigned to the case.  Assignees include attorneys, employer, petitioner, beneficiary, alien, and others.

Email & Print Forms in Bulk
Whether you want to email or print one form or a whole caseload of forms, the functionality is always a single-click away.  To email, simply select all the forms you like to email to your client, enter the email address and hit "Send".  eCMS delivers a PDF copy of the selected forms to your client.

Contact Resource Management

Biographic Information
The CRM component of eCMS is the most comprehensive in its league.  Adding years of biographic information about your client is not a problem.

Custom Fields
Keeping track of pieces of information such as "Religious Preference", "Color of Hair" or "Badge Number" is not a problem with eCMS. Simply add a custom field for each piece of information you like to track and you are done.

Comments & Attachments
This is yet another area to store client-specific documents and notes.  Information such as Birth Certificate, I-94 copy, copies of passport, etc.

Case Collection
So that you do not lose track of your cases, eCMS allows you to collect all cases you have ever created for a given client and his/her relatives under one roof.  By accessing the profile for one client, you can gain access to the history of services your law firm has provided this client.

Questionnaire
Capture client profile, and attachments via an easy, wizard-based questionnaire, which is available in 8 languages including Spanish, Chinese, French, Korean, Farsi, Japanese, Russian and English.  Once submitted, a questionnaire is converted into a contact record that can then populate forms.

Permission Settings

Attorney & Paralegal Permission
Control caseworker access to eCMS by limiting WHAT, WHEN and HOW LONG.
WHAT:: which components of the system can the caseworker access?
WHEN:: on what days of the week is the caseworker allowed to access the system?
HOW LONG:: for how many days or for how many hours can the caseworker access the system?

Client Permission
Control client access to eCMS by limiting WHAT, and HOW LONG.
WHAT:: which components of the case or contact profile can client access?
HOW LONG:: for how many days can client access the system?

Administrator
The administrator of eCMS has access to the Admin Console.  Admin Console is used to manage and customize many parts of the system.  Administrator has the option to manage and modify petition types and forms that go with each petition type, law firm address, add, remove and disable attorney and paralegals, change the name of the law firm, design letter merge templates and modify selections listed in many drop lists throughout the system.

Default Setting
The administrator can pre-set the default permission settings for clients.  Default permission settings take effect as soon as a client is added to the system.  Default permission settings can be overwritten once the client profile is created in the system.

Reports Management

Tickler & Reminder
Receive advance notices of up to 180 days on any document expiration date or any reminders you have left yourself.  180 days is the default setting, which can be customized to any number.

Case Reporting
With over 20 predefined and custom CASE reports, eCMS offers a report for every need.  Every report is unique in its choice of fields and data filtering ability.  Each report can be exported to Excel for sharing and/or further editing.

Contact Reporting
eCMS offers over 8 CONTACT reports that can be configured to generate many different types of custom reports.  Each report can be exported to Excel for sharing and/or further editing.

Custom Reporting
Over all, eCMS offers over 30 unique custom reports.  Each report can be configured to generate many different types of custom reports.  Each report can be exported to Excel for further modifications or for sharing with others.

E-Billing

Expense Tracking
Client Billing has never been easier.  Simply keep track of your charges by adding a charge selected from a customized list of "Billable Items" and you are set.  Billable items can be grouped as Legal Fees, Filling Fees, Misc. Fees, etc.

Invoice Generation
At any point in time you can generate invoices against the one or more charges you have added to a case.  You can even select who the payee should be for a given invoice.
Simply select charges that should go into an invoice, select the payee and save.  An invoice is created.  Invoices can be viewed, printed and emailed.  When emailed, the invoice is attached to the email as a PDF file.

Payment Processing
When it comes to payment processing.  No solution does it better than eCMS. You are basically free to apply the payment any which way you like: apply it across many invoices or apply it to one or more line items of a single invoice.

Configuration
Your eCMS administrator can customize the list of billable items to fit your needs.  Each item in the list can have a code (used for accounting purposes), unit cost, description, and category (legal fee, filing fee, etc.)

E-Filing

Easy and Straightforward
E-Filing is easy.  You simply schedule a form to be e-filed, open the e-filing center and begin e-filing forms one by one.  While e-filing you have access to the actual completed form.

No Hidden Processing
There are no data dumping or hidden processes running in the background.  On each page of the e-filing site, you transfer data from your form to the e-filing site with the click of a button.  If you don't like what you see, you can always change it right then and there.

Supported Petitions
Currently, NI Visa Application, PERM, Green Card Replacement, and ICERT applications are supported by the e-filing module.

Supported Platforms
At this point, e-filing is supported on Windows XP or better, running Internet Explorer 6 or better.

USCIS and Visa Bulletin Times Tracker

Tracking
Using Processing Times tables of USCIS, Visa Bulletin time tables of US Department of State, and information from the Receipts and Notices of a case, Cerenade Times Tracker can precisely determine whether a petition submitted to any of the USCIS Service Centers or a Visa petition has become current.  Once a match is found, an email notification is generated and sent to the law firm.

Reporting
A comprehensive reporting mechanism provides a unique cross reference of Receipts and Notices, Case and CRM components of eCMS.

Configuration Management

Admin Console
System administrator, anyone with the admin account, can access the Admin Console to configure and manage many different aspects of eCMS.

Manage Law Firm Users
Administrator of eCMS can add attorney and paralegal profiles, apply access restriction, assign username/password, and remove individuals from the system.

Configure Law Firm Locations
Each law firm must set up one or more office locations.  Information from these offices are later used to pre-populate e-forms.  The administrator can setup and manage these office locations.

Configure and Maintain Processes
A process is an entity that consists of Forms, Questionnaire, Document List, Letter Merge and Process Steps.  Systems are installed pre-configured with several processes in support of unique petitions.  Most often, law firms make changes to these processes or create new ones in order to configure the system to their needs.

Configure Custom Fields
Despite our every effort to think of all possible data capture scenario, there are still instances where you need to capture a piece of information, for which you cannot find a field.  Custom Fields component of eCMS gives you the freedom to add fields with custom labels that match your specific needs.  Custom Fields can be managed and edited via the admin console.

Configure Dropdown Lists
Through out the Contact Management component of eCMS you will notice dropdown lists with possible choices we have deemed appropriate for that instance.  As it often the case, your needs require a greater flexibility in customizing choices offered by these dropdown lists.  Administrator of eCMS can easily configure or customize these dropdown lists via the admin console.

We've helped numerous government, public, and private organizations and we would like to do the same for you. Please complete the form below and one of our experts will contact you in a timely manner. You may also contact us via phone call at 1-800-617-4202 and select option 1, and then option 1 again. Our offices are open Monday-Friday from 8am-5pm PST.

We will contact you to schedule a walkthrough, discuss pricing, and answer any questions you may have.


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Cerenade recognizes that nonprofits must accomplish more with less.  That's why Cerenade is pleased to offer its eCMS solution at a discounted price to all organizations that qualify as nonprofit under §501(c)(3) of IRS.

Who Qualifies?

Religious, Educational, Charitable, Scientific, Literary, Testing for Public Safety, to Foster National or International Amateur Sports Competition, or Prevention of Cruelty to Children or Animals Organizations.

Qualifying organizations must demonstrate their nonprofit status with documentation prior to placing an order.

Contact Us:
Please contact Cerenade Sales for more information at 1-800-617-4202 OR (310-645-0598)

"A deep understanding of the tools you use in your business is the key to your continued success".


At Cerenade we take training very seriously. We believe that the more you know the more successful we both are. This is why we have made eCMS easy to understand, and free to learn. We invite you to attend as many of our weekly training webinars as you wish, and receive a 2 week trial run to our eCMS solution.

To attend one of our weekly webinars, and receive request a trial, please submit the information asked for below:

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