Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems

Integrated Electronic Forms Management Solutions and Turn-key Case Management Systems

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eForms FAQs

How can I view and edit FAR forms on non-Windows platforms such as MAC and UNIX?

To view/edit FAR forms in HTML mode, you can use Cerenade’s online Filler at this URL: http://www.cerenade.com/onlinefiller

How do I install Cerenade offline Filler on my computer:

You can download the Setup program for the offline Filler from this URL: http://www.cerenade.com/controls/fillersetup.exe. Please note that the offline Filler is only compatible with Windows platforms. Also, if you are installing the Filler on Windows 7 and higher, please run the Setup program “As Administrator”.

I'm editing forms in HTML mode. Do I have to print forms to PDF before actually sending it to my printer?

Yes, if you are editing forms in HTML mode, you do need to print the form to PDF, and then from there you will be able to print the form to your printer. The reason for this is because if you were to print HTML forms directly to the printer, the formatting of the form would not appear as you would like it to.

I’m using Enterprise Server with IE to open forms in FAR mode but forms do NOT open. What’s wrong?

If you have configured Internet Explorer and installed the filler properly, one other thing that you should look at is the version of Internet Explorer that you are working with. Enterprise Server is only compatible with the 32-bit version of Internet Explorer, not the 64-bit. To check your version of IE you can go to "Help" then "About Internet Explorer". If you are using the 64-bit version, exit out of IE and open up the 32-bit version. This should solve your problem.

We have set the application timeout in “web.config” of Enterprise Server to 60 minutes but the application is still timing      out after 20 minutes of inactivity. What is the problem?

    Even though the application timeout of web.config is set to 60 minutes, the IIS application pool performance setting is prevailing over the web.config setting. To increase timeout setting in IIS, take the following steps:

      1. Go to Administrative Tools menu
      2. Load Internet Information Service Manager
      3. Expand the machine name
      4. Expand Application Pool container
      5. Right-click esdotnet and click properties
      6. Click Performance Tab
      7. Set Idle timeout to 60 as shown below:
      8. Click Apply and then OK
In HTML forms, how do I upload an image and assign it to an Image Field?

In Advanced Scripting of Admin module, in response to a form event such as clicking a form button, use this JavaScript:

if (FieldName.toUpperCase() == "MYBUTTON")
{
tbUploadImage("FieldName=MyImageField;MaxImageLength=1024;ImageFormat=gif,tif,bmp,jpg,png");
}

NOTE: MaxImageLength in the above script is in kilobytes.